Customers’ Security and Compliance
We at Felt and Yarn are committed in giving you the best customer service you deserve. We highly value the privacy and security of the information you provide us. We ensure you that whatever important information you share with us will remain strictly confidential. Bear in mind that we only ask for your name, address, the telephone number where we can best reach you, and a working e-mail address to proceed with your order. We DO NOT ask for your credit card numbers. All credit cards are securely processed when you make the payment through Moneybookers (Skrill).
Moneybookers, based in the United Kingdom, offers money transfers worldwide. It is one of the leading and most secure payment systems in the world that allows payments through the Internet. For more information, visit their website at www.moneybookers.com.
We use Moneybookers as our payment processor. You don’t have to go through the hassle of registering since you can simply use your credit card or bank account to process payments.
Since we are based in Nepal, PayPal doesn’t allow us to receive money from outside the country. Therefore, we cannot accept payments from PayPal directly. Fortunately, we can use the alternative, CCNOW.
CCNOW lets you pay through PayPal, Visa card, Master card, and other major credit cards. For more information, please visit their website, www.ccnow.com.
The Use of Customer Information
We may use your e-mail address and occasionally, your telephone number when required, solely for the purpose of processing your order. We will not be sending you any newsletters or promotional packages without your consent. We only ask and use customer information when necessary.
Felt and Yarn doesn’t sell and/ or share customer information with third parties.
If you have questions and concerns, we encourage you to send us a message by filling up the Customer Service – Contact Us portion of our website. Happy shopping!
I just wanted you to know that I just received the Felt Ball Rug and it was well worth the wait....
Hello Raj & Sunita Thank you so much for making the felt ball rug so beautiful, my children are...
- Sandra from Australia
Dear Raj and Sunita, Thankyou so much for the wonderful rug. It really is beautiful and adds a...
I just received my felt ball rug and it is absolutely amazing. The colours are gorgeous and...
- Jennifer - Australia
Hi Raj and Sunita I recently received my rug and i love it. I would love to buy another one...
- Lily Hardman