Privacy Policy

This Privacy Policy describes how Felt & Yarn ("we," "us," or "our") collects, uses, and discloses your information when you use our website (the "Website") and Facebook app (the "App").

Information We Collect

We collect several types of information for various purposes to improve your experience on the Website and App.

  • Information You Provide Directly:
    • Contact information: Name, email address, shipping address, billing address, phone number.
    • Account information: Username and password (if you create an account).
    • Transaction information: Payment details (credit card numbers are not stored directly by us).
    • User-generated content: Reviews, comments, and photos you submit.
    • Survey responses.
  • Information Collected Automatically:
    • Usage data: Browsing history, search queries, pages viewed, time spent on pages, clicks.
    • Device information: IP address, device type, operating system, browser type.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To fulfill your orders and process payments.
  • To create and manage your account.
  • To personalize your experience on the Website and App.
  • To send you marketing communications (with your consent).
  • To respond to your inquiries and provide customer support.
  • To improve the Website and App.
  • To analyze trends and user behavior.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Website and App, such as:

  • Payment processors
  • Shipping companies
  • Marketing and analytics providers

We will only share your information with these third parties to the extent necessary to perform their services.

We may also disclose your information if required by law or to protect the rights and safety of ourselves or others.

Data Retention

We will retain your information for as long as your account is active or as needed to provide services. We will also retain information necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Deletion

You can request that we delete your personal information by contacting us at [info@feltandyarn.com] / WhatsApp at [+977 9810 367 057] or by mail at:

Felt and Yarn Pvt. Ltd.
Timila Marg-16, Kathmandu, 44600, Nepal

Note: The data will be deleted immediately as soon as we receive your request. 

Your Choices

You have choices regarding your information:

  • Accessing and Updating Your Information: You can access and update your account information anytime.
  • Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
  • Cookies: You can control cookies through your browser settings.
  • Data Deletion: You can also request that we delete your personal information by following the instructions above.

California Residents (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). You can ask what information we collect, use, and disclose about you. You can also request to delete your personal information, subject to certain exceptions.

Children's Privacy

The Website and App are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Facebook App

In addition to the information outlined above, the App may collect information specific to Facebook, such as your Facebook ID and public profile information. We will use this information only for the purposes authorized by Facebook and in accordance with Facebook's privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website and App.

Contact Us

If you have any questions about this Privacy Policy, please get in touch with us by email at [info@feltandyarn.com] or by mail at:

Felt and Yarn Pvt. Ltd.
Timila Marg - 16, Kathmandu, 44600, Nepal